Shipping policy

Shipping & Delivery

Last updated: October 2026

At Noveira Moda, every order is prepared with care and attention to detail. We offer international shipping on selected products and work with trusted shipping carriers to deliver your order safely.

1. Order Processing

Orders are processed after payment has been successfully received.

Ready-to-Ship Products

Ready-to-ship products are normally dispatched within 3–7 business days.

Made-to-Order & Custom Products

Custom, bridal, wedding and made-to-order garments require additional production time.

The estimated production time will be stated on the individual product page or confirmed with you before production begins.

Standard production & Dispatch time is 12-15 days.

Please allow additional time for custom sizing, personalization, embroidery, embellishment or other requested modifications.

2. Estimated Delivery Times

After your order has been dispatched, estimated delivery times are generally:

United Kingdom: approximately 3–7 business days
Europe: approximately 4–10 business days
United States & Canada: approximately 5–12 business days
Middle East: approximately 3–10 business days
Rest of World: approximately 5–15 business days

These are estimated delivery times rather than guaranteed delivery dates.

Delivery may take longer during holidays, peak shopping periods, customs processing, severe weather, carrier delays or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated at checkout based on the destination, order size, weight and available shipping service.

From time to time, Noveira Moda may offer promotional free-shipping offers. Any applicable offer will be clearly displayed on the website.

4. International Orders, Customs & Import Duties

Noveira Moda ships internationally where shipping services are available.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

These charges are determined by the destination country's customs authorities and are not included in the product price unless specifically stated at checkout.

Noveira Moda cannot guarantee the amount of any customs or import charges.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

5. Tracking

When tracking is available, a shipping confirmation email containing your tracking information will be sent after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been dispatched, we may be unable to change the delivery address.

Noveira Moda is not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

7. Delayed or Lost Packages

If your order appears to be delayed, please contact us so that we can assist with tracking the shipment.

If a carrier confirms that a package has been lost, we will work with the carrier to investigate the shipment and determine the appropriate next steps.

8. Damaged Packages

If your package arrives visibly damaged, please photograph the packaging and the product before using or altering the item and contact us as soon as possible.

For damaged or incorrect items, please contact:

Email: care@noveiramoda.com

Please include your order number and clear photographs of the item and packaging.