Refund policy

Return & Refund Policy

Last updated: October 2026

At Noveira Moda, we want you to feel confident when purchasing from us. Each garment is carefully inspected before dispatch.

Please read this policy carefully before placing an order.

1. Standard Products

For eligible standard, non-custom products, we accept return requests within 14 days of delivery, provided that the item:

Is unworn and unused
Is in its original condition
Has not been washed, altered or damaged
Has all original tags and labels attached
Is returned with its original packaging where applicable

Items that do not meet these conditions may not be eligible for a refund.

2. Custom, Made-to-Order & Personalized Products

Because custom and made-to-order garments are produced specifically for the customer, customized, personalized, made-to-measure and made-to-order products are generally non-returnable and non-refundable due to change of mind or incorrect customer measurements.

This may include:

Custom-sized garments
Personalized wedding or bridal jackets
Made-to-order garments
Customized colors or fabrics
Personalized embroidery
Customized embellishments
Other products specifically modified at the customer's request

If your custom item arrives damaged, defective or significantly different from the confirmed order specifications, please contact us so we can investigate and provide an appropriate solution.

3. Incorrect or Defective Items

If you receive an incorrect, defective or damaged product, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant

After reviewing the issue, we may offer a replacement, repair, store credit or refund where appropriate.

4. Size & Fit

Customers are responsible for selecting the correct size when purchasing standard-size products.

Please carefully review the size chart provided on the product page before ordering.

For custom-size products, customers are responsible for providing accurate measurements.

Noveira Moda cannot accept responsibility for fit issues caused by incorrect measurements supplied by the customer.

If you are unsure about sizing, please contact us before placing your order.

5. How to Request a Return

To request a return, contact:

Email: care@noveiramoda.com

Please include:

Order number
Full name
Product name
Reason for return
Photographs where applicable

Do not send an item back before receiving return instructions from Noveira Moda.

6. Return Shipping

Unless the item is defective, damaged or incorrectly supplied, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required otherwise by applicable law.

We recommend using a tracked shipping service when returning an item.

Noveira Moda cannot be responsible for returned packages that are lost in transit without tracking or proof of delivery.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method where possible.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

8. Exchanges

We may offer exchanges for eligible standard products, subject to availability.

Custom and personalized products are generally not eligible for exchanges unless the item is defective or does not match the confirmed order specifications.

9. Final Sale Items

Products specifically identified as Final Sale are not eligible for return or exchange except where required by applicable law or where the product is defective.

10. Non-Returnable Items

The following may not be eligible for return:

Custom-made garments
Personalized garments
Made-to-measure products
Products altered at the customer's request
Final Sale items
Products that have been worn, washed or damaged by the customer

11. Refund Exceptions

Noveira Moda reserves the right to refuse a return or refund where the product does not meet the eligibility requirements described in this policy, subject to applicable consumer protection laws.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to your order under the laws of your country.